Fulfillment Policy

KYC Sports Fulfillment Policy

Order Processing & Fulfillment

  • Orders are processed Monday through Friday, excluding holidays.

  • Standard processing time is 1-3 business days for in-stock items.

  • Custom orders, including fully customized sticks, may take 4-8 weeks depending on production schedules.

  • Orders will remain in a pending status until the item is ready to be shipped. Once shipped, the order status will change from pending to fulfilled.

Shipping & Delivery

  • KYC Sports offers domestic and international shipping.

  • Estimated delivery times vary based on location and selected shipping method. Standard delivery timelines are:

    • Canada & U.S.: 5-10 business days

    • International: 10-21 business days

  • Expedited shipping options are available at checkout.

  • Shipping fees are calculated based on the destination, package size, and weight.

Tracking & Order Status

  • Customers will receive a tracking number via email once their order has been shipped.

  • KYC Sports is not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

Custom Orders & Pre-Orders

  • Custom orders (team sticks, personalized gear) require full payment upfront.

  • Once production begins, custom and pre-orders cannot be canceled or modified.

  • Orders will remain pending until the item is ready to be shipped, at which point the order status will change to fulfilled.

Damaged or Missing Items

  • If an item arrives damaged or incomplete, customers must report the issue within 5 days of delivery by contacting our support team at Support@kychockey.ca.

  • Proof of damage (photos of product and packaging) may be required for claims.

Returns & Exchanges

  • Non-customized, unused products in original packaging may be returned within 14 days of delivery for a refund or exchange.

  • Custom or personalized products are non-refundable, except in the case of manufacturer defects.

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Warranty Policy

  • KYC Sports offers a 30-day limited warranty on composite sticks against manufacturer defects.

  • Warranty claims require proof of purchase and photos of the defect.

  • Warranty does not cover damage due to misuse, improper storage, or normal wear and tear.

  • Warranty Shipping Costs:

    • Canada & U.S.: $25

    • International: $50

Contact Information

For any fulfillment-related inquiries, please contact:
📧 Support@kychockey.ca

KYC Sports reserves the right to modify this policy at any time to ensure the best service for our customers.